Due to the COVID-19 pandemic, we are experiencing significant delays in shipping. Our warehouse staff are currently working a 24 hour shift to get packages to the carrier. Once the package has been received by the carrier, there will be additional delays as carriers are having significant delays in receiving packages AND getting packages to households.
Therefore we apologize about the delay in receiving your package. If you require an estimate of when you would receive your package, unfortunately we cannot provide this information.
Currently, our email support is completely overwhelmed with emails. Please expect a significant delay in response.
Our chat and call support are available however, there might be a significant delay and queues are high.
Our chat and call support are available at the following times:
CHAT: Monday – Friday between 9AM to 9PM EST
CALL: Monday – Friday between 9AM to 12PM EST +1 (877) 808-9695 (Toll Free)